Return Policy for Models, RC Tank Kits & RC Tank Parts
All returns require an RAN (Return Authorization Number). Please contact customer service by phone or email for this number within 5 business days of receipt of your order.
firstname.lastname@example.org – email@example.com – 434-836-5323
No returns will be accepted without the RAN number. Any returns without RAN will be refused and sent back to shipper.
All returns must include a copy of the invoice that was sent to you and must be returned within 5 business days of receipt of RAN. After 5 business days RAN is no longer valid and return will no longer be accepted.
Any authorized returns must be shipped to the museum UPS or USPS insured, in the same condition as shipped and in the same packaging, with all parts accounted for. If item is sent back uninsured and gets lost in transit, the returnee is solely responsible for the lost and will not receive a refund.
Refunds will be issued, less shipping charges within 5 business days provided that merchandise is returned with an RAN authorization and copy of invoice. All returns must be in its original packaging, unopened and in sellable condition.
The museum reserves the right to refuse any return/refund that is sent without RAN. The museum also reserves the right to refuse any refund if item is returned in a condition that does not allow us to resell the product.
Merchandise with internal packaging that has been opened will not be refunded. Merchandise that shows any sign of use will not be refunded.
Models and RC Tank kits that have been opened are not returnable.
Electronics are not returnable to us. If you receive an RC Tank Model kit with defective electronics, please call our authorized Tamiya customer service center at 1-800-582-6492. Any electronics that have been changed in any way (changed wiring, plugs, etc.) will not be accepted by Tamiya. Make sure you keep your invoice as Tamiya will need a copy.
A restocking fee of 15% applies to your returned item(s); however, if your return is due to our mistake, (shipping wrong item), the restocking fee will not apply.
Return Policy for Militaria items
Returns are not accepted due to the fact that these are collectible pieces (many very old). All militaria items are sold as is.