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Frequently Asked Questions

Here are the most common questions that our customers ask.  If your question is not listed here, please contact us at the below email or phone
aaftank@gamewood.net  -  tankmuseum@gamewood.net  - 434-836-5323


Who is AAF Tank Museum?
American Armoured Foundation, Inc, Tank and Ordnance War Memorial Museum (Yes it is a mouth full) is a 501(c) 3 non-profit educational museum.  AAF was established as a non-profit in 1981.  All items sold thru this online store benefit the mission of the museum.  We are also an authorized distributor of Tamiya USA, and Great Planes.

What about sales tax?  
If you live in the Commonwealth of Virginia there will be a 5% sales tax added to your order.

When will my order ship?
Usually all orders ship within 1 to 2 business days after receipt of order. Some orders will ship out the very same day.  Orders placed on Saturday, Sunday or holidays may be delayed by 1 day.  International orders may take one additional day to ship.  If item is out of stock, we will contact you to see if you would like to leave it on backorder or cancel the item. Back orders are usually filled within 2 weeks unless warehouse is out of stock.

Do we ship international?  
Yes we do!  However purchases can not be made thru this site, please contact the museum via email

Do we ship to a P.O. Box?
Yes we do.  All purchases will be mailed out USPS in case of a P.O. Box.

Do we charge a handling fee?
The museum does not charge any handling fees on any shipment.
International customers are responsible for any and all custom duty, tax and/or charges.

Do we accept COD’s or layaways?
NO

Is Militaria items returnable?  
Returns are not accepted due to the fact that these are collectible pieces (many very old).  All militaria items are sold as is.  We try to describe all items with great detail and as accurate as possible.  However, if you have any questions regarding an item please email or call before purchasing.

Why are sizes on Militaria not listed?
If we know the size it will be posted in the description of the item.  Most items will not have sizes.  These items are being sold as collectibles; NO measurements will be taken of any militaria uniform or garment.

How do I pay for my order?  
We presently accept VISA, MasterCard, Discover and checks. No additional charges are levied for credit card payments. For your protection all credit card payments will be verified. Our online store has SSL encryption so your information is safe with us. However, if you prefer to order over the phone, our customer service staff will be glad to help you with your order – just give us a call at 434-836-5323 during open hours.

If paying by personal check there will be a grace period of 10 days before shipping order. Any returned check for insufficient funds will be charge $50, and will require a new payment by money order for the full amount of order plus the bank fee.

We also accept Paypal for international orders - please contact the museum via email

Can I visit & purchase in your physical shop?  
Yes you can!  The Tank Museum gift shop is 2,000 sq. ft of exciting military items from models, books, uniforms, RC Tanks and so much more. Our gift shop is open the same hours as the museum. Apr - Dec, Tues – Sat, 10 to 3 & Jan – Mar, Saturdays only 10 to 3. The museum is closed Thanksgiving and Christmas day.  If you are traveling to us, please call ahead to verify – as the unexpected does sometime happen.

Can’t find an item?  
Give us a call and we will be very happy to help you with your purchase. Let us know the item name, part number and manufacturer.  If item is not in stock or something that we normally do not carry, we will be happy to see if we can special order it for you.  Special orders require payment in full at time of order.

Why was my Credit Card declined?  
Usually this is caused by a misspelling or your credit card number, expiration date or CSC numbers were entered wrong. Please be sure to enter your name and billing address exactly as it appears on your credit card statement.
Due to the economy and fraudulent charges, many credit card companies are now requiring that your shipping and billing information be the same.  You can correct this by calling your credit card company and adding an authorized shipping address to your account.


Missing an item(s)?
Please contact us immediately so that we can work with you to issue a refund or mail you the missing part(s).  Refunds will only be issued back thru order payment method.

Is it safe to order online?
We take internet security very seriously.  Our online store uses a high encrypted SSL, plus we are PCI compliant.  We also pre-capture your cc information, make anychanges to your order if required, check shipping and billing info and then capture payment when your item(s) ships. Access to your information is limited to key staff persons only.

Do you have a mailing list?
During the check out process you will be given the opportunity to sign up for our newsletter. Under the billing address there will be a box that is checked, just leave the box checked and you are good to go.  If you wish not to receive our newsletter then uncheck the box.

For all questions about shipping, please visit our shipping page.
For all questions about returns, please visit our returns page.


The Tank Museum reserves the right to add, delete, and/or change any of the above policy without notification.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


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