How is my order shipped?
All orders are shipped by UPS or USPS insured. You get to choose.
Canadian, overseas and FPO/APO addresses should always choose USPS.
The initial cost will be more, but UPS broker fees will increase your charges way over the
USPS shipping fee, which has no broker fees. Other shipping methods may be available. Please call for information.
Do we ship internationally?
Yes we do! However if you do not see your country listed as an option please email firstname.lastname@example.org and let us know and we will add it. Also note that if you want something cheaper then USPS Priority Mail please email email@example.com and we will be happy to see if one if available and then instruct you on how to place the order using that method.
Do we ship to military bases?
Yes we do! Address must be a USA APO/FPO.
I only have a P.O. Box what can I do?
No problem – we ship to P.O. Boxes all the time by USPS, however your credit card billing address must also be the P.O. Box that we are shipping to.
When will my order ship?
All orders usually ship 1 to 2 business days, some ship the same day. Orders placed on Saturday, Sunday or holidays may be delayed by 1 day. International orders may take an additional day to ship. If item is out of stock, we will contact you to see if you would like to leave it on backorder or cancel the item. Back orders are usually filled within 2 weeks unless warehouse is out of stock.
What is the cost to ship my order?
Shipping rates are calculated by weight, dimensions of box and destination of your order. During the check out process you will be given the opportunity to view and select method of shipping and shipping charges before you place your order. Please check both UPS and USPS methods. If cart shows UPS then click on more carriers for USPS price. From time to time the shipping that is charged is more than the actual shipping charges and will get adjusted by us before order is shipped. We pre-authorize your CC at time of placing order, then we check the order over and make any adjustments to shipping that is required before capturing your payment.
Do I have to sign for package?
Most orders ship without signature required, as we track your shipment from here, and know when it arrives. Some shipments may require an adult signature, and we will notify you if this is required.
Will I receive tracking information?
Yes you will! You will receive a UPS tracking number as soon as your order has been processed for shipping. If your order is shipped USPS tracking information will also be sent by email.
On International orders tracking information will also be sent, however, we have experienced some delay with tracking information on international orders. Sometimes orders will not show anything after your package has reached customs, and will continue not to show anything until it has been delivered.
My packaged arrived damaged, what do I do?
If your package arrives damaged, please call attention to the damage with the UPS driver, or mail carrier. Save all packaging materials and take damaged item(s) along with all packaging material to your local UPS service center, or call 1-800-PICK-UPS to file a claim. Claims over $100.00 will require UPS inspection. If order was sent thru USPS save all packaging material and take it to your nearest post office. If you encounter difficulties with a damaged package, please contact us within 2 business days of delivery, so that we can assist you with your claim.
The museum will not accept or authorize returns due to shipping damage. Again, all items are insured.
For all return questions please visit our return section